Privacy policy
SiteToDesk is operated by Mintwood (operating as SiteToDesk) in Ontario, Canada. This page explains what we collect, why, and what you can ask us to do with it. We follow Canada's private-sector privacy law, PIPEDA.
What we collect
- From the contact form: your name and business, mobile number, trade, how many quotes you send, and the best time to reach you.
- From the sign-up form: your business details (name, owner, phone, email, address, areas you work in, logo), business numbers (HST, corporation or registration number, WSIB clearance, insurance details, licences and their expiry dates), your prices and costs, your quote and payment terms, and who is allowed to send us jobs for you.
- Files you send us: certificates, past quotes and invoices, and job photos, measurements and voice notes.
- About your customers: the names, addresses and job details that go on the quotes and invoices we prepare for you.
We don't use advertising trackers on this site.
Why we collect it
- To prepare your quotes, invoices, reminders and email replies, in your branding and at your prices.
- To attach your WSIB and insurance certificates to quotes and remind you before they expire.
- To contact you about your account and your jobs.
- To bill you for your plan.
We use your information only for these purposes, unless you agree to something else or the law requires it.
Your prices and costs stay private
Your costs and margins are used only for your own profit check. They never appear on anything your customers see, and we never share your prices with other clients.
Who helps us
We use a few service providers to run SiteToDesk:
- Google Workspace for email and file storage.
- Netlify to host this website.
- AI tools, including Anthropic's Claude, to help draft documents. A person at SiteToDesk reviews the work, and you approve everything before it goes to a customer.
- Your own software (for example QuickBooks or Jobber), when you add us as a limited user.
These providers may store data outside Canada, including in the United States, where it is subject to local law. They may only use it to provide their service to us.
How long we keep it
We keep your information while you're a client and for up to 7 years after, as Canadian tax rules require for business records. After that we delete it. You can ask us to delete it sooner, except for records we must keep by law.
How we protect it
Your files are kept in accounts protected by two-step sign-in. Only SiteToDesk staff working on your account can see them. We never take payments or touch your bank account.
Your rights
You can ask to see the information we hold about you, correct it, or withdraw your consent. Withdrawing consent may mean we can't keep doing your paperwork. Email hello@sitetodesk.ca and we'll reply within 30 days. If you're not satisfied, you can contact the Office of the Privacy Commissioner of Canada.
Changes
If we change this policy, we'll update the date at the top. If a change is important, we'll tell clients by email.
Contact
Privacy questions: hello@sitetodesk.ca